Our Core Values

Role

Responsibilities

• Lead a team of Public Adjusters, coaching them to master Allied’s claims philosophy and perform at elite levels.
• Own the performance and outcome of all claims handled by your assigned PAs
• Effective use of Key Performance Indicators (KPIs) to measure and manage performance, and make decisions driven by data.
• Conduct daily Claim Labs (team learning sessions) that reinforce technical strategy, communication, and standards.
• Lead weekly 1:1s with each PA to review performance metrics, files, development needs, and bottlenecks.
• Participate in inspections and field audits; shadow team members regularly to coach in real time.
• Provide initial strategy consultations on new claims and ensure each case is properly scoped, categorized, and approached.
• Review the Open Claims Report (Power BI) daily to monitor progress, manage capacity and efficiency, and identify potential risks.
• Conduct regular claim audits focused on classification, time-to-action, accuracy, and strategic direction.
• Approve claim-related expenses up to $750; escalate exceptions to Director of Claims.
• Participate in hiring and interviewing new PA candidates.
• Document underperformance or error patterns, and work with the Director of Claims to deliver corrective coaching or formal performance plans.
• Collaborate with Legal on claims that may require escalation or alternative resolution strategies.
• Ensure SOPs are being followed; provide feedback to update or revise procedures when gaps appear.
• Reinforce Allied’s G.R.I.T. culture across every interaction and file.

Requirements

• 5+ years of experience in complex property claims adjusting, with at least 1 year mentoring or leading adjusters (public adjuster experience is a plus). 
• Demonstrated ability to drive results through coaching and accountability.
• Strong technical knowledge of property insurance policies, Xactimate, and construction scopes.
• Demonstrated ability in successful project management
• Field inspection and negotiation experience required.
• Claims litigation experience is preferred
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office and claims management systems; Power BI familiarity preferred.
• Deep alignment with Allied’s claims philosophy and G.R.I.T. core values.

Reports to

Growth Opportunities

Base Salary

Compensation & Benefits

• Competitive base salary + performance-based bonus tied to team KPIs and Company goals
• Health, dental and vision benefit plans and other voluntary plans available 
• 401(k) with 3% non-elective employer contribution
• Mileage reimbursement and company phone
• Paid holidays and generous PTO
• Leadership training and professional development opportunities

Our Core Values

• Go-Getters: We pursue truth and fairness with rigor and expertise. We are proactive, responsive, and committed to professional service.
• Relationship Builders: We nurture relationships based on mutual respect—challenging insurers when we must and helping them when we can. All in the spirit of resolving claim matters fairly.
• Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.
• Truth Champions: We pursue truth above all else. To champion our clients’ interests most effectively, we seek precisely what is owed. Nothing more, and absolutely nothing less.

Final Thoughts